October 1 marks the beginning of service for newly elected and appointed members of the NSPRA Executive Board. Please join us in welcoming our newest board members.

The language of “customer experience” may feel unfamiliar in public education, but the idea behind it is not: creating positive, consistent experiences for students, families, staff and communities. Districts are taking a more intentional look at the interactions, processes and systems that shape those experiences and, ultimately, trust.