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NSPRA Academy: Customer Service | Responding to Concerns and Escalation
October 16, 2026
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Become a MemberNSPRA Academy: Customer Service track
Module 3: Friday, October 16, 2026 (2 - 4 p.m. ET, Virtual): Responding to Concerns and Escalation
Difficult conversations are a regular part of school communication. This module focuses on creating a consistent approach to responding to concerns, complaints, and emotionally charged situations. Participants will explore how to maintain clarity and professionalism while ensuring issues are addressed appropriately.
Guest Facilitator: Jeannette Hartwig | Public Information Officer, North Plainfield School District (N.J.)
Single modules: $199 Members, $249 Non-Members
Agenda
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