Unlocking Sensational Service: Tools for Tapping the People Power in Your Schools


Bring customer service to life throughout your schools with this vital new collection of tools and tactics from NSPRA: Unlocking Sensational Service: Tools for Tapping Your People Power. If you are dealing with an open enrollment system, charter schools or increased private school competition, this kit will provide you with marketing advantages you’ll need to make your schools the schools of choice.

Inside this idea-rich, user-friendly CD, you’ll find everything you need to launch a customer-service program that precisely meets your demands. The choice is yours — create all-day workshops, daily meeting starters, ongoing training sessions or something else. Sample texts, handouts, discussion outlines, activities, PowerPoint presentations and more give you tried-and tested ideas that work — and exciting new ways to help all staff members better handle those tough, but vital, frontline challenges.

Use Unlocking Sensational Service to help employees:

• Better understand customer service and their roles in it
• Become aware of how they influence others
• Learn how to handle “control” in tough situations
• Grasp what others expect
• Make the most from e-mail and phone contacts
• Fix it when things go awry
• Deal with those difficult people
• And much, much more