About Satisfaction Services

R.E.A.C.T. - (v) to change in response to a stimulus. Satisfaction Services R.E.A.C.T. program is a comprehensive evaluation and training for your front office staff. Delivering exceptional customer service begins in the front office. The initial interaction your parents have with each school is crucial in establishing an effective dialogue. Do you know how well your schools are providing information to parents? Determining your service potential involves a variety of components including: - Devising a survey customized for your school district or utilizing the national survey form in order to compare your statistics with a national average - Implementing a round of in-person and over-the-phone calls for each and every school within your district - Compiling the results in a variety of Excel formats that are user-friendly - Delivering the data to all interested parties - Discussing a training initiative - Implementing a training session for front office staff as one big group or at each individual school - Conducting a second round of evaluations after training to witness any improvements on the weak areas - Discussing outcome and any ongoing program(s) Contact Satisfaction Services TODAY so that we can get a better understanding of your customer service goals and initiatives!